Terms and Conditions
1. The Services
Homey connects customers with cleaning professionals ("Cleaning Professionals") who provide residential and commercial cleaning services booked through the Homey Platforms. Cleaning Professionals may be employees of Homey or independent contractors engaged by Homey.
2. Booking and Payment
Homey uses trusted payment processors — Stripe, PayPal, and Amazon Pay — to securely handle all billing transactions. Homey does not store your full card number on its own servers.
Payment is required at the time of booking to confirm your appointment. No cleaning service will be performed without prior payment. By booking a Service, you authorize Homey to charge the payment method on file for the full amount of the Service prior to your scheduled cleaning date.
Services must be paid in full before Homey will assign and book a cleaning team, and before any Services are delivered. Homey will not assign a team or dispatch Services for any booking with an outstanding balance.
Accepted payment methods include major credit and debit cards (processed securely through Stripe), PayPal, and Amazon Pay. If you pay with PayPal or Amazon Pay, you'll be redirected to authorize the transaction on that provider's own platform, and that transaction is also subject to PayPal's or Amazon's respective terms of use.
3. Cancellation and Rescheduling Policy
You're free to cancel or reschedule your service at any time. However, a $60 cancellation fee, plus applicable NY sales tax (8.875%), applies to any cancellation or rescheduling made less than 24 hours before your scheduled start time. If you cancel or reschedule on the same calendar day as your appointment, you'll be charged the full price of the Service instead. These fees are charged to the payment method on file. Homey may, at its sole discretion, waive or reduce this fee on a case-by-case basis.
4. About Your Home
Valuables
Please safely secure heirlooms and collectibles before any cleaning. If your home contains fragile items, please note their location and care instructions in your account settings.
Large and Heavy Items
For safety and liability reasons, Homey Cleaning Professionals are not permitted to lift or move heavy items or furniture.
5. Damages
Homey Cleaning Professionals are committed to conducting themselves professionally in your home. In the event of accidental damage, please notify our office within 48 hours of the end of your cleaning appointment. We cannot guarantee reimbursement for damages reported after that window.
Please ensure you're reachable so Homey or its representatives can assess and arrange any necessary repairs. Homey reserves the right to contract qualified professionals to carry out repairs and will make payment arrangements directly with those contractors.
6. Discounts and Promotions
Homey reserves the right to modify or withdraw promotional discounts at any time. We'll always notify clients in advance of any such changes.
7. Satisfaction Guarantee
Homey stands behind its work with a 100% satisfaction guarantee. If you're not happy with your service, let us know within 24 hours of the completed appointment, and we'll send our team back to make it right — at no additional cost.
8. Disclaimer of Warranties
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable New York law, Homey disclaims all warranties, express or implied, including any implied warranties of merchantability or fitness for a particular purpose.
9. Limitation of Liability
To the maximum extent permitted by applicable law, Homey's total liability arising out of or relating to the Services shall not exceed the amount you paid for the specific Service giving rise to the claim. In no event will Homey be liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits Homey's liability for gross negligence, willful misconduct, or any other liability that cannot be limited or excluded under New York law.
10. Indemnification
You agree to indemnify and hold harmless Homey, its officers, employees, and Cleaning Professionals from and against any claims, damages, or expenses arising out of your breach of these Terms or your misuse of the Services.
11. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in the State of New York, and you consent to the personal jurisdiction of such courts.
12. Modifications to These Terms
We may update these Terms from time to time to reflect changes in our practices, services, or legal requirements. When we do, we'll revise the effective date at the top of this page. If changes are significant, we'll notify you by email or through a notice on our platforms. Your continued use of the Homey Platforms after any change constitutes your acceptance of the updated Terms.
13. Severability and Entire Agreement
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Homey regarding the Services.
14. Contact Us
If you have any questions about these Terms, please contact us at [email protected].
15. SMS/Text Messaging Program
By providing your mobile phone number and opting in through our website, you agree to receive text messages from Homey Like Us related to your quote requests, scheduling, and cleaning service updates. Message frequency varies. Message and data rates may apply, depending on your mobile carrier plan. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages. This program is available only to individuals 18 years of age or older. For more information on how we handle your data, see our Privacy Policy.